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When People Matter: the Federal Express Story with Roger Frock

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SKU: 3071. Category: . Tags: .

Program Description

Roger Frock grew up in a classic rural setting, complete with an outhouse with a half moon on the door, and a Sears catalogue in place of bathroom tissue. He went on to become a founder of Federal Express and served as its chief operating officer and president from 1971-1981, a company that broke the mold with regard to innovation, growth, and service. Now a multi-billion dollar company, FedEx is recognized internationally as one of the best companies to work for, with a stellar record for customer care. In a corporate climate where multinational corporations in general are viewed with a certain disdain, it’s refreshing to find one that manages to keep employees and customers happy while it maintains a healthy bottom line. Mr. Frock is committed to these goals, and is determined “to convince people that we need to have more ethical treatment of people, better understanding, and a lot more integrity in companies.” This is a rare chance to take an inside look at how this company became the success it is today, and how it maintains its commitment to quality and integrity.

Roger Frock was a founder of Federal Express and served as its chief operating officer and president from 1971-1981.

Topics Explored in this Dialogue:

  • How you fit into the overall tapestry of your organization
  • How a multimillion-dollar corporation can make each customer and each employee feel important
  • Why putting profits lower on the priority list may be the most profitable way to run a business
  • How a corporation reflects the character of its top executives
  • What FedEx has done to ensure continued profitability

Program Number: 3071             Host: Michael Toms           Interview Date: 11/8/2004

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